On page 273 of EntreLeadership by Dave Ramsey he writes,
"The EntreLeader understands that running a business successfully is very hands-on and mechanical. Sometimes the handling of areas of the business like contracts, vendors, and collections can make or break your success. Maybe these areas are not deal killers in your organization, but how you handle these operational functions reveals clearly who you are as a leader. Be intentional about the statement you are making to your team, your competitors, your customers, and the community through your actions in these areas. EntreLeaders are always considering the unintended consequences of how day-to-day activities are handled."